ServiceLink launched the ServiceLink Help Center, giving customers a faster, more transparent way to get support and find answers—without digging through emails or guessing where a request stands.
The Help Center was designed to centralize support resources and streamline how customers interact with our support team, all in one place.
One Place for Help, Guides, and Updates
The ServiceLink Help Center provides customers with access to:
- User guides and documentation to support everyday use of the platform
- A centralized place to submit support requests
- Clear visibility into request status and progress in real time
Whether it’s a technical issue, a product question, or a bug to report, customers now have a single, consistent workflow to follow.
Support Requests with Real Visibility
Through the Help Center, customers can submit and track requests for:
- Technical support
- General product questions
- Bug reporting
Each request includes live status updates, so customers can see when an issue is received, in progress, or resolved—no more wondering if something fell into a black hole.
Built-In SLA Tracking
The Help Center also introduces clearer accountability through response and resolution time tracking, aligned with ServiceLink’s support SLAs.
This means customers can better understand expected response times while our team maintains clear visibility into performance and follow-through.
Designed for Transparency and Efficiency
The launch of the ServiceLink Help Center marked an important step toward more proactive, transparent customer support. By combining documentation, request tracking, and SLA visibility into a single portal, we aimed to make support easier—for customers and our internal teams alike.
If you haven’t explored the Help Center yet, ServiceLink Support can help you get started.
