ServiceLink just launched the Customer Ideas Portal to give utilities a direct, structured way to share product feedback and help shape the future of the platform.
This portal creates a single place for customer ideas to live, be reviewed, and inform how ServiceLink evolves, grounded in real-world utility operations.
A Central Hub for Product Feedback and Ideas
The Customer Ideas Portal allows customers to submit product ideas, enhancement requests, and feedback in one centralized location.
Instead of ideas being scattered across emails, meetings, or support tickets, they’re now captured in a consistent format that helps our product team better understand customer needs and trends over time.
Built to Support Utilities Using ServiceLink Every Day
ServiceLink is used daily by utility teams in the field and in the office. The Ideas Portal ensures that feedback from those environments directly influences product planning and prioritization.
This approach helps us focus on improvements that matter most, whether that’s usability enhancements, workflow efficiencies, or new capabilities that support utility operations at scale.
How the Customer Ideas Portal Fits with ServiceLink Support
In addition to the Ideas Portal, ServiceLink also offers a Customer Support Portal for submitting and tracking support requests.
While the Support Portal focuses on resolving issues and answering questions, the Customer Ideas Portal is dedicated to longer-term product feedback and innovation. Together, they create a clearer path for both immediate support and future improvements.
Request Access to the Customer Ideas Portal
Customers can request access to the Customer Ideas Portal by reaching out to ServiceLink Support. Our team will help you get set up and ensure you have the right access.
We’re committed to building ServiceLink in partnership with our customers, and the Ideas Portal is one more way we’re making that collaboration easier and more impactful.
